Membership
1. Why should I become a member? Can I shop without a member?
a. You can also shop with a visitor ID without being a member of Beymen.com. However, we recommend that you make purchases by creating a subscription so that you can track your orders through the system and contact you if necessary about your order, order status updates can be transmitted to you.
2. Should I update my membership information?
a. We recommend that you update this information from your account in case of changes, as all current information about your order will be shared through your contact information that you stated when creating a membership.
3. I forgot my password, what should I do?
a. If you click on the “forgot password” button by entering your email address where you created a subscription to our system, your new password will be sent to your email address.
Services
1. What are Beymen's customer services?
Beymen has many services that will always make its customers feel privileged and special. To access all services of Beymenclick.
Beymen ConsultantWith the service, you can get style recommendations from Beymen's sales consultants to suit your style, choose the right combinations from the most hit pieces of the season. On special occasionsMy Gift Advisorservice, always with you for the most beautiful gift selections. The product you ordered from Beymen.com in the desired location In-Store Deliveryyou can pick up with the service, in case the store where you shop and the address where you want your products to be shipped are in the same cityBeymen 24With ', we can send it to your address within 24 hours and Beymen with many other customer services are always with you.
2. What are Beymen's VIP services?
We are pleased to offer you a comfortable and exclusive shopping experience of Beymen. Always for the best and personalized shopping to Beymen's private customersIn our VIP roomstailor-made menus for youPrivate Shopping- Beymen PrivateYou can buy the products you want by taking the service.Wardrobe servicewith you can choose the most hit pieces of the season, indispensable accessories for you in the comfort of your home, office, wherever you want,VIP Personal Care ServiceWith it, you can have a pleasant home spa experience in the comfort of your home.Beymen in My HouseWith Beymen's experienced sales consultants, you can discover products selected in accordance with your style and wishes in your home, office or wherever you want, and experience a personalized shopping experience tailored to you. For Beymen's VIP servicesclick.
3. Where can I get detailed information about Beymen's services?
For all our servicesclick here.
Shopping
1. How can I shop from Beymen.com?
a. After creating your Beymen.com membership or logging in, you can start shopping immediately. If you wish, you can search for the brand or products you are interested in; after checking the products you like, color and size options, you can add them to your cart and complete your shopping by filling in the delivery and payment information.
2. Can I shop anywhere in Turkey?
a. You can visit Beymen.com from all over Turkey and shop with your heart's content.
3. Is VAT included in your prices?
a. Yes. The prices you see on Beymen.com are prices including VAT.
4. Can I send gifts through Beymen.com?
a. Yes. There is a separation of delivery and billing address on the checkout page. You can add the address to which you want to send a gift as the delivery address. Thus, the product you want to send a gift will be sent to the address you specified in the delivery.
5. Can the product I received from Beymen.com be gift wrapped?
a. If you check the gift package option separately for each product on the basket page when placing your order, your orders will arrive as a gift package. If you forget to check the option, if you send your request to our contact addresses (onlinedestek@beymen.com, 444 4 700) for your unshipped orders, your request will be processed. Gift package selection cannot be made on products that you have purchased from our strategic partners.
6. Can I send a gift package next to my product?
“a. If you write your request in the “Shipping Note” field on the checkout page for orders that you do not want to be sent by gift wrapping and want to do the packing yourself, the gift package will be sent with your order. If you forget to write in the note field, your request will be processed if you send it to our contact addresses (onlinedestek@beymen.com, 444 4 700). Gift packages cannot be sent on products that you have received from our strategic partners.”
7. Can I access Beymen.com from mobile devices?
a. If you download Beymen.com for your iOS-based devices from the APP Store, for your Android-based devices via Google Play and log in with your membership information, you can also enjoy Beymen.com shopping from mobile devices at any time and place.
8. How can I be notified of deals on Beymen.com?
a. Information about the opportunities on our site is sent to your email address, which you provide when registering with Beymen.com, at certain periods. Make sure that the notification option is turned on.
Payment
1. How do I make the payment? What are my payment options?
a. For purchases made from Beymen.com, you can pay using the credit card of a bank of your choice.
b. You can pay with debit cards and cash payment (ATM) cards.
c. You can make your shopping fast and easy with BKM Express.
d. Payment cannot be made with Credit Cards belonging to foreign banks.
2. Can I make the payment at the door when receiving the products?
a. We cannot take orders with payment option at the door yet.
3. Can I use my points from The One Card and Beymen Club for my Beymen.com purchases?
a. Yes. You can redeem your points and query your balance by clicking The One Card under the field where you fill in your credit card information on the checkout page.
4. Can I use the Return Product Card I received from your store for my Beymen.com purchase?
a. Yes. On the checkout page, you can use your card and query your balance by clicking the Return Loading Card option under the field where you fill in your credit card information.
5. How can I use promo, discount coupon codes?
a. On the shopping cart page, you can use our campaigns by entering your promotional coupon code corresponding to the products in your cart in the “Coupon Code” field located under the order summary screen and clicking on the “Apply” option. Make sure you see your coupon discount in the order summary discount area.
7. Can I pay with Gift Card or Tresuare Card?
a. Yes. On the checkout page, you can use the card of your choice and query your balance by clicking Treasure Card and Gift Card under the field where you fill in your credit card information.
Security
1. Is it safe to shop at Beymen.com?
a. When making a payment, the information about your credit card is encrypted using 128bit SSL and automatically reaches the bank where the payment is made and the authorization is obtained. During this process, your information is only sent to the bank and is not stored by Beymen Perakende Ve Tekstil Investments A.Ş.
2. Do you store my credit card information?
a. Your credit card information is not stored by Beymen Perakende Ve Tekstil Investments A.Ş.
3. Is my personal information safe on Beymen.com?
a. Your membership registration and the credentials you provide during shopping are stored in accordance with the membership agreement.
In-Store Delivery
1. What is Store Delivery?
a. It is a system that allows you to pick up your order from your preferred Beymen store. When placing your order, simply select a store of your choice as the delivery address.
2. What products do we also have in Store Delivery app?
“The Store Delivery app covers only products to be delivered by Beymen. Our strategic partners' products do not have in-store pickup options.”
3. Which stores do you have the Delivery from Store app?
a. This app is available in all stores of Beymen. For store addresses please
click here.4. Is the Store Delivery service chargeable?
a. You do not have to pay any extra fees for your In-Store Delivery order.
5. What should I do to pick up my order from the store?
a. When creating your order, click “Delivery from Store” in the delivery address selection step on the checkout page, just select the store where you want delivery from the stores listed under “Select Store”.
6. When will my order go to the store?
a. All products purchased from Beymen.com are shipped within 1-4 working days.
7. How can I pick up my order from the store?
a. You can receive your order number and ID from the Store Delivery service points designated in our stores.
8. When should I come to the store to pick up my order?
a. When your order arrives at our store, information will be sent to your email address, which is registered in your membership information.
b. You can track the delivery information of your orders in the My Orders section in your membership account.
9. How many days will my order wait in the store for delivery?
a. Products that are not picked up from the store without any notice within 7 working days will return to our internet warehouse.
10. Is there a gift package for my products when I pick up my order from the store?
a. You will receive your Delivery orders from our store as a shipping package. If you wish, you can open the package, try the product or make a gift package.
11. What to do if the product in my order is damaged?
a. If you open the package and make an account determination before leaving the store when you receive the product, your product exchange will be carried out in our store.
Delivery
1. Product Supply Conditions?
a. Products sold through Beymen.com are limited to store stocks. After the customer order, the stock of the product in the stores is checked, since the stock is exhausted, the customer is informed about the products that are not available and his payment is returned.
2. What's the delivery time?
a. All products purchased from Beymen.com are shipped within 1-4 working days. Intra-Istanbul shipments delivered to the cargo have an estimated arrival time of 1 working day and 1 to 4 working days for non-Istanbul shipments. The shipping company will deliver your order — business days — to the address you specified between 09.00-18.00.
3. Will I pay the shipping fee when I receive the product I purchased?
a. Your orders of 750 TL or more purchased from Beymen.com are delivered free of charge.
4. With which shipping company will my order be delivered?
a. Delivery of your products purchased from Beymen.com is carried out through our contracted cargo company Yurtiçi Kargo and Beymen X-press companies.
5. Do you deliver anywhere in Turkey?
a. Our distribution network is limited to Domestic Cargo and All Jet distribution networks. Currently, delivery to most points for the borders of Turkey is carried out by Yurtiçi Kargo and Hemsi Jet companies.
6. What should I do if my order cannot be delivered to me by Domestic Cargo and All Jet?
a. The estimated arrival time between 1 business days inside Istanbul and 1 to 4 working days outside Istanbul is expected to arrive at the address you specified for your orders. If you cannot find your address on the day of arrival, your shipment is delivered to the delivery office of the shipping company by leaving a notice note at your door by the shipping company. Your shipments not received from the distribution office within 3 working days are returned to Beymen.com or the warehouse of our strategic partners. Your products sent by Beymen arriving at the warehouse can be sent back to your name after contacting you and making the necessary arrangements. If you are unavailable or if your order consists of products from our strategic partners, your order will be cancelled and returned as you paid the fee.
7. What should I pay attention to during cargo delivery?
a. If there is a situation in the case of crushing, deformation, wetness or damage to the product when the cargo is delivered to you, check the condition of your products by opening the parcel together with the cargo officer. If you have any damage to the products, ask the shipping authority not to pick up the products and keep a record. The recorded products will be delivered by the shipping company to Beymen.com and the products will be exchanged by us.
Order Cancellation
1. Can I cancel my order from Beymen.com?
If your order has not yet been shipped, My Account >My Ordersfrom the page andbeymen.com/customer/ordertrackingYou can cancel your order from the page. You can also send us your request by email at onlinedestek@beymen.com or call the Beymen Special Customer Relations Hotline at 444 4 700 7 days a week from 09:00 to 18:00.
Once your order cancellation request has been confirmed, a refund will be made to your card if payment has been received from your credit card. Installment payments are returned in installments according to bank processes. Since the refund process differs depending on your bank, you can track your returns by contacting your bank.
Returns & Exchanges
1. I am a guest user, how can I return my product?
If you ordered as a guest user, return to the shipping code
beymen.com/customer/ordertrackingYou can start the return process by visiting the page.
2. How can I track the return process?
If you placed your order through your account as a registered user of beymen.com and Beymen App, My Account >
My OrdersYou can find the details of the relevant order on the page. If you made the purchase as a guest user,
beymen.com/customer/ordertrackingYou can follow the process from the page or SMS and emails sent about your return.
3. I have cancelled my return request, can I create a refund request again?
You can create a return request again for your products that have not passed 30 days after the invoice date.
4. How can I get my free return shipping code?
If you placed your order through your account as a registered user of beymen.com and Beymen App, My Account >
My Ordersfrom the relevant order details on the page; if you made the purchase as a guest user,
beymen.com/customer/ordertrackingYou can find the return shipping code on the page.
5. How can I get my free return shipping code?
If you placed your order through your account as a registered user of beymen.com and Beymen App, My Account >
My Ordersfrom the relevant order details on the page; if you made the purchase as a guest user,
beymen.com/customer/ordertrackingYou can find the return shipping code on the page.
6. My return code has expired, how can I get a new code?
Your return code will expire 7 days after creation. If you have not delivered your return package to the shipping branch or courier within this period and you are within the 30-day return period from the invoice date, you can receive your free return shipping code by initiating a return request.
7. How to refund the product I received in installments?
If you made a purchase with the installment payment option, the refund will be returned by your bank to your card in installments.
8. Can I return the products I bought from Beymen.com?
The satisfaction of our valued customers is always a priority for us. If you wish to return your product, we will be happy to assist you as quickly as possible under the following conditions;
- You can return your products with all accessories that have not passed 30 days after the invoice date, the product protection tape has not been opened, the labels have not been removed, the labels have not been removed, used and are available for resale. Returns that do not comply with these conditions will not be accepted and will be returned to you on a counter payment basis. Therefore, when your products reach you, we recommend that you try it as soon as possible so that there is no damage to the product and its labels. You may return to us what you deem unsuitable as set out above.
- With Domestic Shipping, you can send your returns for free.
- You will be notified by email when your return shipment reaches us. After checking the compliance of the products with the terms of return, refunds for accepted return requests will be forwarded to your bank within 3 working days. Your refund will be made by your bank in accordance with your payment method; your purchases in installments will be returned in installments. You can follow the refund process by contacting your bank.
- In terms of health and hygiene, underwear, swimwear, cosmetics and food products cannot be returned.
9. What are the return conditions?
- 30 days must not have passed since the invoice date,
- The original packaging of the product must be intact, unopened,
- The packaging of cosmetic products and products such as swimwear should be on the hygiene tape,
- The product protection tape should not be opened,
- Product labels, logos, if any, should not be removed,
- The product must be available for resale.
10. Can I change a product I bought from Beymen.com?
If you would like to replace your unmodified products purchased on Beymen.com, we will be happy to assist you within the following conditions;
- You can exchange your Beymen products that meet the exchange and return conditions from any Beymen store with your invoice within 30 days from the date of the invoice at the latest.
- The exchange process can only be made in Beymen stores. We cannot exchange Beymen.com products from our Boutique stores. You can exchange or return your beymen.com products from Beymen stores that comply with the return conditions and Beymen Club branded beymen.com products with any product from Beymen Club stores. You can get a Return Product Card in exchange for the returned product and use it with your ID card indefinitely in all Beymen, Beymen Club stores and beymen.com. We remind you that only product exchanges can be made in our stores and no refunds can be made.
- Exchanges of products purchased from Beymen Boutique stores are purchased only from the Boutique store where they were purchased; Product exchanges purchased from the Outlet store are only from Beymen Outlet stores; Product exchanges purchased from Beymen Seasons stores are only available from Beymen Seasons stores; and product exchanges purchased from Beymen Club store can only be made from Beymen Club stores.
- Products purchased from our Strategic Partners cannot be exchanged.
- We remind you that for gift product exchanges, you must carry your Gift Exchange Card with you and that gift exchanges cannot be refunded.
- Products prepared in accordance with your wishes; products such as food that can deteriorate quickly or may pass the expiration date; products such as cosmetics, books, accessories with protective elements such as packaging, tape, seals and packages opened; exchange and return conditions do not apply to products such as underwear and swimwear that are not suitable for health and hygiene purposes.
- Except for return and exchange, your legal rights are reserved in respect of products that are defective due to sales and do not meet the quality stated on them.
- Exchanges of products purchased at Beymen Club Outlet stores can only be made at Beymen Club Outlet stores.
11. How soon will the refund be made after the return process?
After your return arrives at the relevant warehouse, it will be checked whether it satisfies the return conditions and the refund of the returned products will be completed within 3 working days. You will be notified by email when your returns are completed by beymen.com. After this stage, the period of reflection of the return to your account varies depending on the bank processes. You can track your refunds by contacting your bank.
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